Refund Policy

1. Full Refund Scenarios

You are entitled to a full refund in the following situations:

Event Cancellation by Provider

If the event or tour is cancelled by the provider before the scheduled date, you will receive 100% of the amount paid. The refund will be automatically initiated or you may request it through support.

Event Rescheduling Without Your Consent

If the provider reschedules the event to a date or time that does not work for you, you may request a full refund. You must notify us within 48 hours of the rescheduling notice.

Event Does Not Proceed

If the event does not proceed due to unforeseen circumstances beyond reasonable provider control (e.g., natural disaster, government prohibition, venue closure), you will receive a full refund or a credit toward a future event at the provider's discretion.

Provider Non-Performance

If the provider fails to show up or abandons the event after it has begun, you are entitled to a full refund.

2. Partial Refund Scenarios

You may be entitled to a partial refund if the provider fails to deliver a substantial portion of the promised services or experience. The refund amount will be determined based on the value of services not provided.

Incomplete or Degraded Services

If the event proceeds but the provider fails to deliver key components described in the event details, you may receive a partial refund. Examples include:

• Tour guide or instructor does not show up (someone else fills in)
• Promised amenities or inclusions are missing (meals, transportation, equipment)
• Quality of services falls significantly below stated standards
• Event duration is substantially shorter than advertised
• Venue or location differs significantly from what was promised

How Partial Refund Amount Is Determined

The refund percentage is calculated based on the proportion of services not received:

3. Non-Refundable Circumstances

Refunds are not available in the following situations:

• Attendee Cancellation: If you cancel your participation without valid reason (subject to the event's cancellation policy, if any).
• No-Show: If you do not attend a confirmed event without prior notice or cancellation, unless exceptional circumstances apply.
• Change of Mind: If you decide not to attend after confirming, the event proceeds as planned, and no services are withheld.
• Personal Circumstances: If you cannot attend due to personal reasons (illness, conflict, etc.), unless the event provider's cancellation policy provides otherwise.
• Minor Service Issues: If minor inconveniences occur (e.g., minor delays, weather conditions within normal range) but the core event experience is delivered.

4. Refund Process and Timeline

How to Request a Refund

1. Contact Fyndr Support at support@fyndr.info
2. Provide your booking reference, event name, and reason for the refund request
3. Include relevant details (screenshots, messages, proof of non-performance, etc.)
4. Our team will review your request within 2–3 business days

Refund Timeline

• Automatic Refunds: If an event is cancelled by the provider, refunds are initiated automatically within 24–48 hours.
• Disputed or Review Cases: If your refund requires investigation, we will contact both you and the provider for verification. This may take up to 7 business days.
• Processing Time: Once approved, refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Where Refunds Go

Refunds are always returned to your original payment method. If you paid via:

• Card: Refund appears as a credit to your card (5–10 business days)
• Bank Transfer: Refund is sent to the account you specified during payment
• Digital Wallet: Refund is credited to your wallet account

5. Dispute Resolution

If you disagree with a refund decision or believe you have been treated unfairly:

• Step 1: Contact support at support@fyndr.info with your concerns and any additional evidence.
• Step 2: Our support team will escalate your case for review by a manager within 3 business days.
• Step 3: We will provide a final decision within 5 business days.
• Step 4: If you remain unsatisfied, you may pursue claims through your payment provider's dispute process or applicable consumer protection agencies.

6. Special Circumstances

Group Bookings

If you booked multiple tickets as a group, refund requests must include details of all affected attendees. Refunds will be processed to the original payer or split as requested.

Package Deals and Discounts

If you purchased a bundled package or used promotional codes, refunds will be calculated based on the actual amount paid, not the original list price.

Currency and Exchange

If you paid in a currency different from your local currency, the refund will be in the original currency you used. Exchange rate fluctuations are not Fyndr's responsibility.

7. Provider Accountability

Fyndr holds event providers accountable for delivering the experience as described. Providers who repeatedly fail to meet their commitments or engage in refund fraud will be subject to account suspension or removal from the platform.

If you believe a provider is operating fraudulently or engaging in unsafe practices, report it immediately to support@fyndr.info.

8. Changes to This Policy

Fyndr may update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of Fyndr after changes become effective means you accept the updated policy. Refunds for events booked before a policy change will be governed by the policy in effect at the time of booking.

9. Questions or Concerns?

If you have questions about this Refund Policy or need assistance with a refund:

Email: support@fyndr.info
Response Time: 1–2 business days